We’re here to help
Talk to a real person
Questions about a product, your delivery or paying on delivery? Our team answers every message, 7 days a week.
Track an order
Already ordered? Send us your order number and we’ll tell you exactly where it is.
Delivery & payment
Simple delivery fees, paid at the door
You pay the order and the delivery fee together, in cash, when your courier arrives.
North America
$6
United States, Canada and Mexico · 2 to 4 days
Europe
$8
EU, UK, Switzerland and Norway · 3 to 5 days
Middle East & Africa
$10
Gulf, Levant and all of Africa · 3 to 6 days
Free home delivery on every order over $75, wherever we deliver.
FAQ
Everything you need to know
Delivery & payment
Do I need to pay anything online?
No. You place your order in 30 seconds and pay in cash only when the courier hands you your package.
Why do you call me before shipping?
A quick call confirms your order, your address and the best time to deliver. It keeps deliveries fast and avoids surprises.
How long does delivery take?
Most orders arrive within 2 to 5 days of the confirmation call, depending on your region.
Can I check my order before paying?
Yes. Open the package, check that everything is sealed and exactly what you ordered, then pay the courier.
Returns & exchanges
What if a product isn’t right for me?
Send us a WhatsApp message within 14 days of delivery and we’ll arrange a free exchange.
What if my order arrives damaged?
Refuse the package at the door, or send us a photo within 48 hours and we will replace it at no cost.
Are your products authentic?
Every LUMÉ product is sealed and batch-tracked, and every formula is dermatologically tested.
Ready when you are
Still deciding? Just ask.
Message us on WhatsApp and we will help you choose the right routine for your skin.